# Freshworks Marketplace

A ChatGPT AI agent that drafts replies and automates support for Freshdesk.

Published by support (about over 1 year ago)

Free

Rated 4 stars out of 1

4.0 (4)

100+

Version 1.0

As a reminder, the way in which a given App within the Freshworks Marketplace **processes, transmits, uses, and retains data** (including in the context of artificial intelligence (AI) related features) is defined by the **license terms offered by the relevant third-party licensor** of that App.

Not governed by Freshworks Freddy AI

Supported for

[Freshdesk](https://www.freshworks.com/freshdesk/) [Freshdesk Omni](https://www.freshworks.com/freshdesk/omni/)

Overview

Are you tired of spending hours drafting replies to customer support tickets? Sick of repetitive queries? Get an AI ChatGPT Agent to automate your customer support.

## Key features of this app include:

1. Get an AI assistant that can create personalized drafts for Freshdesk tickets based on all your docs and past replies.
2. Get a Freshdesk AI agent that can fully handle new Freshdesk tickets and escalate to humans as needed.
3. Train your Freshdesk AI agents on any knowledge they need. From Confluence and Google, to PDFs and Notion pages, you can train the AI on any content.

## Advantages of using this app are:

1. Zero hallucination - The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.
2. Clear insights on all AI interactions - Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.
3. Full control - Customize exactly what the AI knows and how it writes, and incrementally teach it more.

Ready to revolutionize your customer support experience? Install AI ChatGPT Agents by eesel today and let your personal AI agent assistants handle the heavy lifting for you!

## App Details

### Categories

- Ticketing & Automation
- AI & Bots
- Knowledge & Content Management

### Subcategory

- Ticket Creation & Automation
- Knowledge Base Management

## Developer Resources

- [Developer Support](mailto:it@eesel.app?cc=appsupport-cx@freshworks.com,appsupport-products@freshworks.com,helpdesk@dev-assist.freshservice.com&subject=Query/Issue%20regarding%20AI%20Agents%20for%20Freshdesk%20-%20eesel%20(AppId:%20250814))  
- [Website](https://intercom.help/eesel/en)  
- [Privacy Policy](https://www.eesel.ai/privacy)  
- [Terms of use](https://www.eesel.ai/terms)

To install, simply head to our website and create an eesel AI account (we have 7-day free trials available!). Then:

1. Create a new bot and give it a name.
2. Add some Integrations in the sidebar to train your AI Agent on (such as your Confluence pages, Google Docs, or help center articles).
3. Add Freshdesk as an Integration in the sidebar and follow the prompts.

Try out eesel for free with our 7-day trial: [https://www.eesel.ai/](https://www.eesel.ai/)

### Data Management and Storage

Does your app use AI or GenAI features?

Yes

### Data Collection

- **Does your app collect/process any End-User data?**
  Yes

- **What End-User data does your app collect/process?**  
  The app processes the End-User email, name and ticket query. The app also collects and stores "Sources" (like help documents) that the end user explicitly shares with eesel AI.

- **What is the purpose of collecting/processing the data?**  
  The data processed are all essential for creating a draft reply for the Freshdesk ticket. eesel drafts a reply based on the current ticket's context and the "Sources" added in as context.

- **Is the End-User data encrypted at rest?**  
  Yes

- **Is the End-User data encrypted in transit?**  
  Yes

- **Does your app adhere to the OWASP security standard?**  
  Yes

- **Does your app allow customers to request a custom End-User Data retention period?**  
  Yes

## User Ratings

Rated 4 stars out of 5

100+ installs

### User Reviews

- **George Williamson**  
  Rated 5 stars out of 5  
  "been using eesel across slack and confluence, would recommend it's been flexible for us"

- **Carmen Pricop**  
  Rated 1 stars out of 5  
  "it doesn't work"

This is the first version. Release notes not yet available.