# Customer stories

Businesses around the world are engaging employees, connecting with customers, and driving growth with Freshworks

**McLaren Formula 1 Team**  
With Freshservice, the team cuts IT complexity to maximize performance on and off the track

**Carrefour**  
Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

**Databricks**  
Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

## Stories that matter

### IT Service

**AG Barr**  
Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.

**Alterra Mountain Company**  
Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

**Amerisure**  
Freshservice helps a lean IT team automate operations and expand service delivery company-wide

**Aramex**  
Freshworks helped the shipping and logistics giant to resolve IT service tickets 35% faster.

**Asian Paints**  
Freshservice delivers 300-400% faster implementation and 33% more service registrations for the pioneering paint manufacturer

**Avanse**  
Freshworks sales and support solutions replaced two unconnected legacy tools, enabling a 360 customer view, intelligent automations, and efficient sales sequencing.

**Bahamas Government**  
From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

**Bensons for Beds**  
From a modest IT team to company-wide adoption, Freshservice helps Bensons streamline operations across departments

## Customer testimonial

"Our response time has gone down dramatically since we've implemented our on-call management. Oftentimes, responses are within three to five minutes at most. We actually integrate it with Teams so that we are able to get all the right people on the call together to be able to handle these quickly."

**Zebb Seabrook**  
*Technical Solutions Engineer*  
[Read the story](https://www.freshworks.com/customers/videos/evergreen-health/)

## Now it’s your turn.

You’ve heard their stories. Now find out what you could do with easy-to-use solutions powered by AI.

[Free trials](https://www.freshworks.com/products/) [Demos](https://www.freshworks.com/demo/)