# Elevate your service experience with autonomous, always-on assistance

Deliver fast, personalized support through collaboration channels, resolving employee issues anytime, anywhere—no waiting, no hassle.

## Improve self-service, bring down service costs

Freddy AI Agent drives autonomous front-line assistance  and resolves requests from day one—boosting self-service, reducing costs, and freeing your team to focus on what matters most.

Skip implementation hassles to automate front-line assistance

Drive rapid impact with context-aware Freddy AI Agent that seamlessly integrates with your knowledge source—no complex setup, training, or configuration required.

AI that listens, understands, and evolves its dialogue

Meet employees where they work

Automate front-line support with reliable, grounded assistance

## Uncomplicated AI, tangible impact

Make it easy for employees to get help with Freddy AI Agent while deflecting common, routine queries and reducing agent workload.

- Human-like
- Multilingual
- Curated
- Discover
- Measure
- Image support

### Natural dialogue, lightning resolutions

Engage in back-and-forth conversations to dig deeper and resolve complex issues — no forms required.

### Support in 40+ languages

Chat and receive assistance in your language of choice.

### Pointed assistance summarized from various sources

Quickly resolve issues using curated responses sourced and summarized from various help articles.

### Unified search organization-wide

Unify organizational knowledge and drive contextual AI resolutions by enabling the Freddy AI Agent to search external knowledge sources like Confluence, SharePoint, and Google Drive.

### ROI and usage reports to track business impact

Freddy AI includes dashboards and reports on AI agents' deflection and usage, so teams and leaders can calculate time saved, resolutions, and other key metrics.

### Resolve with multimodal intelligence

Freddy AI Agent interprets visuals from help articles and from employee interactions. By combining text and visual context, Freddy AI delivers clearer answers, and faster troubleshooting—no more guesswork or back-and-forth.

## Join 74,000+ companies uncomplicating their IT service & support

With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.

With the Freddy AI virtual bot, we could deflect 65% of the tickets. Copilot is helping us be consistent and accurate with the resolution description. It saves 200 hours per month. Insight/analytics is helping to find the gaps and fix them so that Freddy can further improve.

## Redefine your service experience with Freddy AI

14-day free trial. No credit card required. No strings attached.

### Start free trial

Explore the platform hands-on for 14 days—no credit card required. No strings attached.

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