# Freshworks AI Workplace Report

## Tapping into the power of people + AI

Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.

## The cultural shift of AI adoption

AI in the workplace is rapidly becoming a trusted ally, reducing routine burdens and driving meaningful growth. The report reveals that IT teams are valued—and trusted—advisors to help the business put AI to work.

But IT teams and employees need leadership support and investment to take full advantage of the ‘AI dividend.’

[Download the report](https://www.freshworks.com/report/ai-workplace/#reportaiworkplaceheroform)

98% of employees say they are already getting time back in their workday because of AI.

46% of employees would consider swapping their current jobs for roles that better harness AI.

68% of leaders say their organization will pay to support employee upskilling for AI.

73% of employees say they trust their IT team to ensure their AI delivers quality results.

People-first AI doesn’t replace people—it works alongside them. It can transform organizations by removing busywork and accelerating productivity, enabling people to do more with less, improving both customer and employee satisfaction. AI is also freeing up time and resources for reinvestment in innovation and more strategic work.

— Mika Yamamoto, Chief Integrated Customer Growth Officer, Freshworks

## The new power of people + AI

AI boosts employee purpose, not just performance.

[Download the report](https://www.freshworks.com/report/ai-workplace/#reportaiworkplaceheroform)

## The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.

## More insights to guide your AI strategy

### Freddy AI Agent: A powerful new catalyst for superior CX and EX

Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees.

[Read more](https://www.freshworks.com/theworks/company-news/freddy-ai-agent-cx-ex/)

### The AI productivity dividend

As workplace AI adoption accelerates, major payoffs are emerging for different teams.

[Read more](https://www.freshworks.com/resources/reports/workplace-tech/)

### AI-powered support boosts sales and satisfaction at Total Expert

Freddy AI helps resolve customer queries, improves agent productivity, and boosts response quality, leading to a 248% ROI.

[Read more](https://www.freshworks.com/customers/stories/total-expert/)